๐๐ฏ๐๐ซ ๐๐๐ฅ๐ญ ๐ ๐๐ซ๐๐ง๐ ๐๐๐ซ๐๐ ๐๐๐จ๐ฎ๐ญ ๐ฒ๐จ๐ฎ ๐ฐ๐ข๐ญ๐ก๐จ๐ฎ๐ญ ๐ฌ๐๐ฒ๐ข๐ง๐ ๐ฆ๐ฎ๐๐ก?
Today, I ordered food from Faasos. Along with my meal came this note:
" : ) ๐ป๐, ๐ค๐ ๐๐๐๐๐๐๐๐ ๐ฆ๐๐ข๐ ๐ง๐๐๐ ๐ค๐๐ก๐ฉ ๐๐๐ฃ๐. ๐ป๐๐๐ ๐ฆ๐๐ข ๐๐๐๐ ๐๐ก. ๐ ๐๐ก๐ ๐ก๐ฉ๐ ๐๐๐๐๐ ๐๐ข๐ก ๐๐ง 5 ๐๐ ๐ก๐ฉ๐ ๐๐๐. ๐๐๐ข๐ ๐ง๐๐๐๐๐๐๐ ๐๐ ๐๐๐๐๐๐ก๐๐๐ก ๐ง๐๐ ๐ข๐ . ๐ ๐๐๐๐๐๐ ."
A few simple line, but they hit differently.
Research from ๐๐ก๐ ๐๐จ๐ฐ๐๐ซ ๐จ๐ ๐๐จ๐ฆ๐๐ง๐ญ๐ฌ and ๐๐๐ฅ๐ข๐ฏ๐๐ซ๐ข๐ง๐ ๐๐๐ฉ๐ฉ๐ข๐ง๐๐ฌ๐ฌ shows that small, thoughtful gestures can define customer perception. Itโs not the ads, not the flashy promotions, itโs the feeling a brand leaves behind.
Big companies like Apple do this masterfully. From unboxing to subtle design cues, every touchpoint is designed to create an emotional connection. Youโre not just buying a product, youโre buying the feeling of care, simplicity, and quality.
Faasos note? It cost almost nothing but made me pause, smile, and feel valued. CX is everywhere, from packaging to a tiny handwritten line. Every detail matters, because these moments shape trust, loyalty, and brand perception.
#cx #ProductDesign #BusinessGrowth #Entrepreneurship #BrandExperience